Key skills to be an IT Technician, IT Support & IT Helpdesk Admin
To start working in the IT industry is not so hard and at the same time, we need to ask ourselves how much time and effort you pay for that to become. Here we are going to learn some basic and effective key points, In Shaa Allah which will help you to get an IT Support or IT Helpdesk role. Before we go, you may ask why to start as an entry point as IT Support or IT Helpdesk role. If you ask any experienced IT professional where they start their career, I believe many would say that started as IT Support. Here is some future roadmap for IT Support, which they can accelerate their career in the next roles.
Apart from the above roles, there are other areas to improve for people interested in programming.
Now let’s focus on essential skills to get into the IT Support or IT Helpdesk role.
Get Understood with How Technology Works
Think about how our system we are using from what operating system is used on that hardware to what application is installed. Along with how our devices connected and communicate with other devices over wireless and wired and how websites are functioning.
Consider these 15 skills that you may need to develop to be an IT Support
Above listed are technical skills and many of us try to learn 100% (Perfection doesn’t exist in human) try to learn as much you can and practice soft skills like customer support (It doesn’t require experience, It just need to respect everyone while providing the customer/user support)
I would recommend working on 40% technical skills and 60% soft skills like how to respond in interviews and resume preparation. Starting from Introducing yourself to explaining your skillset and negotiation of offer.
Be Grateful and improve yourself every single day, Once you stand on your feet help others to succeed.
During your self-study, If Google couldn’t help let me know how can I help you.
Mohamed Asath is an IT Executive at the University of Dubai and HackTheBox host for the city of Dubai. Content creator where he shares Cyber Security and IT awareness education to students to land their first IT jobs.
